Privacy Policy

Last Updated: October 17, 2026

Side Door Supply LLC (“Side Door Supply,” “we,” “us,” or “our”) operates sidedoorsupply.co (the “Website”) and provides apparel, accessories, and related products and services (collectively, the “Services”).

Our Website is powered by Shopify, which provides the e-commerce platform used to operate our online store.

This Privacy Policy explains how we collect, use, process, disclose, retain, and protect personal information when you visit our Website, browse our products, make purchases, create an account, communicate with us, subscribe to marketing communications, or otherwise interact with our Services.

Please read this Privacy Policy carefully.

Where applicable law requires consent for particular activities, including certain marketing communications or tracking technologies, we will seek that consent separately.

If there is a conflict between this Privacy Policy and our Terms of Service regarding the handling of personal information, this Privacy Policy controls to the extent applicable.

1. Personal Information We Collect

We may collect or process the following categories of personal information, depending on your interactions with our Services and as permitted by applicable law.

Personal and Contact Information

This may include:

• First and last name;

• Email address;

• Telephone or mobile phone number;

• Billing address;

• Shipping address;

• Country or region; and

• Other contact information voluntarily provided.

Order and Transaction Information

This may include:

• Products viewed or purchased;

• Products added to a cart or checkout;

• Order numbers and transaction history;

• Product sizes, colors, and quantities;

• Shipping and fulfillment information;

• Order status and tracking information;

• Returns, exchanges, refunds, and cancellations;

• Discount codes and promotional offers used; and

• Payment confirmations and transaction details.

Payments are processed through Shopify and other authorized payment providers. Payment providers may collect and process payment card or financial information necessary to complete transactions.

Side Door Supply may receive payment-related information, such as transaction status, payment method details, and limited account identifiers, without necessarily receiving complete payment card numbers.

Customer Account Information

If you create or use a customer account, we may process:

• Account identifiers;

• Contact information;

• Account preferences;

• Order history;

• Account activity;

• Authentication-related information; and

• Other information associated with available account features.

Communications and Customer Support

We may collect information you provide when contacting us, including:

• Customer-service inquiries;

• Email correspondence;

• Messages or other communications;

• Product feedback;

• Order-related requests;

• Submitted photographs; and

• Information reasonably necessary to resolve customer concerns.

Device, Browsing, and Usage Information

When you interact with our Website, certain information may be collected automatically, including:

• IP address;

• Browser and device information;

• Operating system;

• Device identifiers;

• Pages visited;

• Products viewed;

• Cart and checkout activity;

• Referral information;

• Approximate geographic location derived from technical information;

• Website interaction data; and

• Cookies and similar tracking technologies.

This information may be used to operate the Website, maintain security, understand customer interactions, improve functionality, and support advertising or analytics where permitted by law.

Marketing and Subscription Information

When you subscribe to marketing communications, we may collect and maintain:

• Email address or mobile phone number;

• Marketing subscription status;

• Consent preferences;

• Subscription and unsubscribe activity;

• Available consent records;

• Relevant campaign interactions;

• Message delivery information; and

• Other information reasonably necessary to administer our marketing programs.

We process marketing information in accordance with applicable consent requirements and customer preferences.

2. Sources of Personal Information

We may collect personal information from several sources.

Directly from you: When you purchase merchandise, provide contact details, create an account, subscribe to communications, submit forms, or contact customer support.

Automatically through the Website: When you browse our store or interact with Website features, including through cookies, device information, analytics, and similar technologies.

From service providers: When Shopify, payment processors, fulfillment partners, shipping carriers, or other service providers process information on our behalf.

From business partners and other third parties: Where permitted by law, including information associated with marketing, analytics, fraud prevention, customer interactions, or other business services.

The information collected depends on the services involved and the permissions or legal grounds applicable to the processing.

3. How We Use Personal Information

We use personal information for legitimate business and operational purposes, including the following.

Processing and Fulfilling Orders

We may use personal information to:

• Process purchases and payments;

• Confirm orders;

• Manufacture or prepare merchandise;

• Arrange shipping and fulfillment;

• Provide tracking information;

• Process returns, exchanges, and refunds;

• Communicate about order issues; and

• Perform other activities necessary to fulfill purchases.

Operating and Improving Our Services

We may use personal information to:

• Operate and maintain the Website;

• Provide customer-account features;

• Remember shopping preferences;

• Improve Website functionality;

• Analyze product interest and customer behavior;

• Identify technical problems;

• Improve product presentation and customer experience; and

• Develop or improve our services.

Marketing and Advertising

Where permitted by applicable law and customer preferences, we may use personal information to:

• Send product announcements;

• Communicate new releases and restocks;

• Provide promotional offers;

• Send marketing emails or text messages;

• Send abandoned-cart or abandoned-checkout reminders;

• Evaluate marketing performance;

• Personalize Website content;

• Measure advertising effectiveness; and

• Display relevant advertising on our Website or third-party platforms.

Marketing activities are subject to applicable consent, privacy, and unsubscribe requirements.

Customer Service and Communications

We may use personal information to answer questions, address complaints, investigate problems, provide assistance, and communicate about purchases or services.

Security and Fraud Prevention

We may process information to protect customers and our business, including detecting suspicious transactions, investigating misuse, maintaining system security, and preventing unauthorized activity.

Legal and Regulatory Purposes

We may use information as reasonably necessary to comply with applicable laws, respond to valid legal requests, resolve disputes, enforce contractual obligations, or protect legal rights.

4. Email Marketing

Customers who subscribe to email marketing may receive communications about Side Door Supply products, releases, promotional offers, restocks, and other brand updates.

Where permitted by law, marketing communications may also include shopping reminders related to products previously viewed or left in a cart or checkout.

You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message.

We will process valid unsubscribe requests within the timeframe required by applicable law.

Unsubscribing from marketing emails does not necessarily prevent transactional communications, such as order confirmations, shipping notifications, refunds, and other necessary purchase-related messages.

Email marketing consent is separate from SMS marketing consent.

5. SMS Marketing and Mobile Information

Collection of Mobile Information

When you voluntarily subscribe to SMS marketing from Side Door Supply, we may collect and process:

• Your mobile phone number;

• SMS marketing subscription preferences;

• Consent and opt-in records;

• Available subscription dates and sources;

• Message delivery and engagement information;

• Unsubscribe and opt-out records; and

• Relevant shopping activity associated with authorized marketing communications.

Providing a telephone number for shipping, checkout, order fulfillment, or customer service does not, by itself, constitute consent to receive SMS marketing.

SMS marketing requires the applicable affirmative consent.

How We Use SMS Information

When you have provided the necessary consent, we may use your mobile information to send marketing text messages concerning:

• New product releases;

• Restocks;

• Promotions and special offers;

• Product announcements;

• Abandoned-cart reminders;

• Abandoned-checkout reminders; and

• Other Side Door Supply marketing communications.

Messages may be delivered using automated messaging technology where legally permitted.

Message frequency varies depending on customer activity, marketing campaigns, and subscription preferences.

Message and data rates may apply.

SMS marketing consent is not a condition of purchasing products or services.

SMS Service Providers and Information Sharing

We use Shopify Messaging and may use other authorized technology or messaging service providers to administer SMS communications.

Mobile phone numbers, consent information, and relevant messaging data may be shared with Shopify, telecommunications providers, SMS delivery providers, and other service providers acting on our behalf for purposes such as:

• Delivering authorized messages;

• Maintaining subscription records;

• Processing opt-out requests;

• Monitoring delivery performance;

• Preventing fraud and misuse;

• Providing customer support; and

• Complying with legal and regulatory obligations.

SMS opt-in consent information is not intended to be sold, rented, or disclosed to unaffiliated third parties or affiliates for their own independent SMS marketing purposes.

Service providers receiving SMS-related information may process that information as necessary to perform authorized services, subject to applicable contractual and legal requirements.

SMS Opt-Out and Assistance

You may withdraw your consent to receive SMS marketing messages at any time.

To unsubscribe, use the opt-out instructions provided in the message, including replying STOP where supported or using an available unsubscribe method.

For assistance, reply HELP where supported or contact us at:

hello@sidedoorsupply.co

We will honor valid opt-out requests in accordance with applicable law.

Opting out of SMS marketing does not necessarily prevent separate transactional or service-related communications where permitted by law.

SMS Data Retention

We may retain SMS subscription and consent information for as long as reasonably necessary to administer communications, maintain legally required records, document compliance, resolve disputes, and honor customer preferences.

Retention periods depend on the nature of the information, our service providers' practices, and applicable legal obligations.

We do not guarantee uninterrupted SMS delivery. Delivery depends in part on telecommunications networks, service providers, and receiving devices.

6. Cookies, Analytics, and Similar Technologies

Our Website may use cookies, pixels, tags, and similar technologies to operate the store and understand how visitors interact with our Services.

These technologies may support:

• Shopping cart functionality;

• Customer account sessions;

• Website preferences;

• Security and fraud prevention;

• Analytics and performance measurement;

• Personalization;

• Advertising effectiveness; and

• Relevant marketing activities.

Some technologies are necessary for the Website to function, while others may support optional analytics or advertising features.

Depending on your location and applicable law, you may have options to accept, reject, or modify the use of nonessential tracking technologies.

Where required, we will seek consent before using tracking technologies that require it.

You may also control certain cookies through your browser settings, although disabling necessary cookies may affect Website functionality.

Our use of cookies and similar technologies is subject to applicable privacy laws and available customer privacy controls.

7. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy and applicable law.

Shopify

Our Website is hosted by Shopify, which processes information to provide the e-commerce platform and related services.

Payment Service Providers

Payment processors may process financial and transaction information necessary to authorize payments, prevent fraud, and complete purchases.

Manufacturing and Fulfillment Partners

We use third-party production and fulfillment providers, including print-on-demand and embroidery providers, to manufacture and ship merchandise.

We may disclose information necessary for fulfillment, including customer names, delivery addresses, relevant contact information, and order details.

Shipping and Logistics Providers

Shipping carriers and logistics partners may receive information necessary to deliver purchases, provide tracking, and address delivery problems.

Technology and Customer-Support Providers

Service providers may assist with Website hosting, information technology, customer support, data storage, analytics, security, and related business operations.

Email and SMS Providers

Messaging providers may process contact details, marketing preferences, communication records, and related information as necessary to deliver authorized communications and administer subscription preferences.

Advertising and Marketing Partners

Where permitted by applicable law and customer privacy preferences, we may disclose certain information to advertising and marketing partners to measure advertising effectiveness, provide relevant advertisements, and support marketing services.

Certain disclosures or uses may qualify as the “sale,” “sharing,” or processing of personal information for targeted advertising under applicable privacy laws, even where no monetary sale occurs.

Customers may have the right to opt out of these activities as described in this Privacy Policy.

This general advertising disclosure does not authorize our SMS service providers to use SMS opt-in consent information for unrelated, independent SMS marketing.

Legal and Business Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable law;

• Respond to valid legal process;

• Investigate fraud or unlawful activity;

• Protect our rights or the rights of others;

• Enforce applicable agreements; or

• Facilitate a lawful merger, acquisition, reorganization, or sale of business assets.

We disclose information only to the extent reasonably appropriate for the relevant purpose and applicable legal requirements.

8. Our Relationship with Shopify

Side Door Supply uses Shopify to provide its online shopping platform and related services.

Shopify may collect and process information about your interactions with our Website, including shopping activity, purchases, and other information necessary to operate and improve its services.

Information submitted through our store may be transmitted to Shopify and authorized third parties located in countries other than your country of residence.

Shopify may also provide enhanced services that use information from interactions with our store, other merchants, and Shopify to support fraud prevention, customer personalization, analytics, advertising, and other platform features.

Where Shopify Network Intelligence or related enhanced services are enabled, Shopify may process information from customer interactions across participating merchants to provide these features.

Depending on the services involved, Shopify may act as a service provider or process certain information for purposes independently governed by Shopify's privacy terms.

For more information about Shopify's processing of personal information, visit:

Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal: https://privacy.shopify.com/en

Depending on where you live, you may exercise certain privacy rights directly through Shopify.

Side Door Supply remains responsible for its own privacy practices and legal obligations.

9. Targeted Advertising and Data-Sharing Choices

We may use advertising, analytics, and personalization services that process information about interactions with our Website and, where applicable, other websites, merchants, or online platforms.

Depending on applicable law, certain advertising-related processing may constitute the sale or sharing of personal information or the processing of personal information for targeted advertising.

Customers in jurisdictions providing relevant rights may request to opt out of applicable activities.

You can access our data-sharing opt-out page at:

https://sidedoorsupply.co/pages/data-sharing-opt-out

Depending on your jurisdiction and the technologies involved, we may also recognize the Global Privacy Control (GPC) browser preference signal as a request to opt out of applicable data sale, sharing, or targeted advertising activities.

Where recognized, the preference may apply to the device or browser transmitting the signal and, where technically possible, to an associated customer account.

You may also contact us regarding your privacy choices using the contact information provided below.

We will not discriminate against customers for exercising applicable privacy rights.

10. Third-Party Websites and Services

Our Website may contain links to websites, applications, or services operated by third parties.

These services may have separate privacy policies, terms of service, and information-handling practices.

We encourage customers to review the applicable policies before submitting personal information to independent third-party services.

We do not control the privacy practices of third-party websites or services that we do not operate.

Our inclusion of a third-party link does not necessarily constitute an endorsement of that third party or its privacy practices.

11. Children's Privacy

Our Website and Services are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If a parent or legal guardian believes that a child has provided personal information to us in circumstances that violate applicable privacy requirements, they may contact us to request appropriate action, including deletion where required.

We do not knowingly sell or share the personal information of individuals under 16 in violation of applicable law.

12. Security of Personal Information

We recognize the importance of protecting personal information.

We rely on Shopify, authorized service providers, and applicable administrative, technical, and organizational safeguards to help protect information against unauthorized access, disclosure, misuse, alteration, and loss.

However, no Website, electronic transmission, or data-storage system can guarantee absolute security.

Customers should take reasonable precautions when accessing accounts, protecting authentication information, and communicating sensitive information online.

We encourage customers not to send complete payment card numbers or other highly sensitive information through ordinary email or unsecured communication channels.

If we become aware of a security incident involving personal information, we will take appropriate action and provide legally required notices when applicable.

13. How Long We Retain Personal Information

We retain personal information for periods reasonably necessary to accomplish the purposes described in this Privacy Policy, including:

• Providing purchased products and services;

• Maintaining customer accounts;

• Processing returns and refunds;

• Providing customer support;

• Maintaining transaction and accounting records;

• Administering marketing consent and opt-out preferences;

• Preventing fraud;

• Resolving disputes; and

• Meeting applicable legal obligations.

Retention periods may vary depending on the category of information, our service providers, applicable legal requirements, and legitimate business needs.

When information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled in accordance with applicable law and available technical capabilities.

Certain records may need to be retained after a deletion request where required or permitted by law.

14. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights concerning your personal information.

Right to Access

You may have the right to request information about the personal information we maintain or process about you.

Right to Correction

You may have the right to request correction of inaccurate personal information.

Right to Deletion

You may have the right to request deletion of certain personal information, subject to lawful exceptions.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format.

Right to Opt Out

You may have the right to opt out of certain data sales, sharing, targeted advertising, or other processing activities.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent, subject to applicable law.

Withdrawal generally does not affect processing lawfully completed before the withdrawal.

Marketing Preferences

You may unsubscribe from email marketing using unsubscribe links and from SMS marketing using the available opt-out instructions.

Right to Appeal

Where applicable law provides an appeal right, you may request reconsideration of certain privacy-related decisions.

Exercising Your Rights

To submit a privacy request, contact us at:

hello@sidedoorsupply.co

Depending on the type of request, we may need to verify your identity before taking action, as permitted or required by law.

Authorized agents may submit requests on behalf of individuals where allowed by applicable law and subject to appropriate verification requirements.

We will respond to valid requests within legally required timeframes.

We will not unlawfully discriminate against customers for exercising their privacy rights.

These rights may be subject to exceptions or limitations under applicable law.

15. Additional Rights for EEA and UK Residents

If you reside in the European Economic Area or United Kingdom, additional data protection rights and requirements may apply.

Where applicable, we process personal information on appropriate legal grounds, which may include:

• Performance of a contract;

• Compliance with legal obligations;

• Legitimate interests, where permitted and not overridden by applicable individual rights; and

• Consent, where required.

Depending on your circumstances, you may have rights to:

• Access personal information;

• Correct inaccurate information;

• Request deletion;

• Restrict certain processing;

• Object to certain processing;

• Receive portable information; and

• Withdraw consent where processing relies on consent.

You may also have the right to lodge a complaint with a competent data protection authority.

You can contact us using the details below to exercise applicable rights.

Additional information regarding Shopify's independent processing activities and available rights can be found through the Shopify Privacy Portal.

16. International Processing and Data Transfers

Side Door Supply, Shopify, and our authorized service providers may process, access, or store personal information in countries other than the country where you reside.

Privacy and data-protection laws in those countries may differ from those in your jurisdiction.

Where applicable law requires safeguards for international transfers, we or our relevant service providers will rely on lawful transfer mechanisms, which may include:

• Adequacy decisions;

• Standard Contractual Clauses;

• Applicable United Kingdom transfer mechanisms; or

• Other legally recognized safeguards.

The particular safeguards depend on the parties, jurisdictions, and processing activities involved.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our:

• Business operations;

• Products and services;

• Information-handling practices;

• Technology and service providers;

• Legal requirements; or

• Privacy and marketing programs.

When changes are made, we will update the Last Updated date displayed at the beginning of this policy.

We will provide additional notice or obtain consent where required by applicable law.

We encourage customers to review this Privacy Policy periodically.

Material changes will not retroactively remove rights or consent requirements where doing so would violate applicable law.

18. Contact Information

For questions about this Privacy Policy, personal information, data requests, or our privacy practices, please contact:

Side Door Supply LLC

Website: https://sidedoorsupply.co

Email: hello@sidedoorsupply.co

Phone: +1 201-614-4378

Mailing Address:

971 US Highway 202 N STE N

Branchburg, NJ 08876

United States

For applicable privacy laws, Side Door Supply LLC is responsible for the personal information it processes as a business or controller, to the extent assigned that role under applicable law.

You may contact us using the information above regarding privacy concerns or applicable requests to exercise your rights.