Terms of Service

Effective Date: August 11, 2026

These Terms of Service (“Terms”) govern your access to and use of sidedoorsupply.co and the products, features, communications, and services offered through the website.

The website is operated by Side Door Supply LLC (“Side Door Supply,” “we,” “us,” or “our”) and is hosted through Shopify, which provides the ecommerce platform used to offer our products and services.

By accessing or using the website, creating a customer account, submitting information, or placing an order, you agree to these Terms and the policies incorporated into them by reference.

If you do not agree to these Terms, do not use the website or place an order.

1. Eligibility

You must be legally capable of entering into a binding agreement to use the website or make a purchase.

If you are under the age of majority in your jurisdiction, you may use the website only with the involvement and permission of a parent or legal guardian.

2. Customer Accounts

Customer accounts may allow customers to review orders, manage profile information, access store credit, and use other available account features.

You are responsible for:

• Providing accurate and current account information;
• Maintaining control over the email address associated with your account;
• Protecting any one-time sign-in or verification codes you receive; and
• Promptly notifying us if you believe your account has been accessed without authorization.

We may suspend, restrict, or terminate an account when reasonably necessary to investigate suspected fraud, protect customers, comply with applicable law, or address a violation of these Terms.

3. Products and Product Information

Our products are generally made to order and may be produced and shipped by third-party fulfillment providers.

We make reasonable efforts to display and describe our products accurately. However, actual colors, textures, garment characteristics, fit, measurements, print placement, and overall appearance may vary slightly because of:

• Screen or device settings;
• Lighting conditions;
• Garment manufacturing or dyeing variations;
• Printing methods;
• Reasonable production tolerances; or
• Differences between manufacturing batches.

Size charts and garment measurements are approximate and may vary within reasonable manufacturing tolerances.

Minor variations inherent to the garment-manufacturing, dyeing, or printing process are not necessarily defects.

Nothing in this section limits your rights if an item arrives damaged, defective, materially misprinted, or different from what you ordered.

Products are subject to availability. We may modify, replace, or discontinue products at any time before an affected order is accepted.

4. Orders and Order Acceptance

You are responsible for reviewing your order before submitting it, including the:

• Product;
• Size;
• Color;
• Quantity;
• Shipping method;
• Shipping address;
• Billing information; and
• Contact information.

An order-confirmation email confirms that we received your order. It does not necessarily mean that the order has been accepted or entered production.

We may decline, hold, limit, or cancel an order for legitimate reasons, including:

• Suspected fraud or unauthorized payment;
• Inaccurate or incomplete information;
• Product unavailability;
• Pricing, inventory, or product-description errors;
• Shipping restrictions;
• Violation of these Terms; or
• Legal or regulatory requirements.

If we cancel an order after payment has been collected, we will refund the canceled amount to the original payment method.

An order is generally accepted when production or fulfillment begins.

5. Made-to-Order Production

Products may enter production shortly after an order is submitted.

Because products are made to order, requests to change or cancel an order are not guaranteed.

Once production has begun, we generally cannot change the:

• Product;
• Size;
• Color;
• Quantity;
• Artwork;
• Shipping address; or
• Shipping method.

Order changes, cancellations, returns, replacements, and refunds are governed by our Return and Refund Policy.

6. Prices, Taxes, and Charges

Unless otherwise stated, all prices are displayed in U.S. dollars.

Prices may change without notice. A price change will not affect an order that we have already accepted, except when a correction is necessary because of an obvious pricing or technical error.

Applicable taxes, shipping charges, and other costs will be displayed during checkout when required.

You agree to pay the total amount displayed at checkout before submitting your order.

7. Payments

By providing payment information, you represent that:

• The information is accurate and complete;
• You are authorized to use the selected payment method; and
• You authorize the charges associated with your order.

Payments may be processed by Shopify or other third-party payment providers. Their services may be subject to separate terms and privacy policies.

We may delay, decline, or cancel an order if payment cannot be authorized or if the transaction is identified as potentially fraudulent.

8. Shipping and Delivery

Processing, shipping, and delivery timeframes are estimates unless expressly stated otherwise.

We will make reasonable efforts to ship orders within the timeframe displayed on the website, during checkout, or in your order communications.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays;
• Severe weather;
• Service interruptions;
• Holidays;
• Increased order volume;
• Product availability;
• Incorrect or incomplete addresses; or
• Other transportation or operational disruptions.

If we cannot ship an order within the promised or legally required timeframe, we will provide any notice, cancellation option, consent request, or refund required by applicable law.

Shipping destinations, shipping charges, address responsibilities, lost packages, delivered-package claims, refused packages, unclaimed packages, and related matters are governed by our Shipping Policy.

9. Returns, Replacements, and Refunds

Returns, exchanges, replacements, cancellations, and refunds are governed by our Return and Refund Policy.

Our Return and Refund Policy is incorporated into these Terms by reference.

Nothing in these Terms or our Return and Refund Policy limits any consumer right or remedy that cannot legally be waived.

10. Promotions and Discount Codes

Promotions and discount codes may be subject to:

• Eligibility requirements;
• Start or expiration dates;
• Total usage limits;
• One-use-per-customer limits;
• Product restrictions;
• Customer restrictions;
• Minimum-purchase requirements; or
• Other conditions disclosed with the offer.

Unless otherwise stated:

• Discount codes cannot be combined;
• Discounts cannot be applied retroactively;
• Discount codes have no cash value;
• Discounts apply only to eligible purchases;
• Discounts do not apply to shipping charges or taxes unless expressly stated; and
• Starting or abandoning a checkout does not reserve a limited-use discount.

Limited-use offers are available on a first-completed-use basis until their stated usage limit is reached.

We may reject, cancel, or reverse the unauthorized duplication, resale, manipulation, or misuse of a discount code or promotional offer.

11. Website Information and Errors

We make reasonable efforts to keep information on the website accurate and current.

The website may occasionally contain errors, inaccuracies, or omissions involving:

• Product descriptions;
• Pricing;
• Availability;
• Promotions;
• Shipping charges;
• Product imagery; or
• Other information.

We may correct errors and update information at any time.

If an error materially affects an order that you have already submitted, we may contact you to confirm the corrected information or cancel and refund the affected portion of the order.

12. Intellectual Property

The website and its content—including names, logos, artwork, illustrations, apparel designs, graphics, photographs, videos, text, product names, branding, page layouts, and other materials—are owned by or licensed to Side Door Supply LLC and are protected by applicable intellectual-property laws.

Except for ordinary personal and noncommercial use of the website, you may not, without our prior written permission:

• Copy;
• Reproduce;
• Modify;
• Publish;
• Distribute;
• Sell;
• License;
• Commercially exploit;
• Create derivative works from; or
• Otherwise use our website content.

Purchasing a product does not transfer ownership of any artwork, design, logo, branding, or other intellectual property appearing on that product.

13. Reviews and Submitted Content

If you voluntarily submit a review, photograph, comment, testimonial, suggestion, or other content, you represent that:

• You own the content or have permission to submit it;
• The content is accurate to the best of your knowledge;
• The content does not infringe another person’s rights;
• The content does not contain another person’s confidential information; and
• The content is not unlawful, deceptive, defamatory, threatening, abusive, or malicious.

You grant Side Door Supply a nonexclusive, worldwide, royalty-free license to host, reproduce, format, display, and use content you intentionally submit for operating, improving, or promoting our business.

You retain ownership of your submitted content.

You may contact us to request that we stop using your submitted content in future promotional materials. Removal from materials already produced, distributed, published, or archived may not always be possible.

14. Prohibited Uses

You may not use the website:

• For an unlawful or fraudulent purpose;
• To violate another person’s rights;
• To submit false payment, billing, shipping, or identity information;
• To transmit malware, viruses, or other harmful code;
• To interfere with the website’s operation or security;
• To attempt unauthorized access to accounts, systems, or data;
• To impersonate another person or entity;
• To scrape or collect website content through unauthorized automated means;
• To manipulate pricing, discounts, checkout systems, or inventory systems;
• To interfere with another customer’s use of the website; or
• To engage in conduct that could damage Side Door Supply, the website, or other users.

We may restrict access, suspend accounts, or cancel affected orders when we reasonably believe this section has been violated.

15. Third-Party Services and Links

The website may use or link to services operated by third parties, including:

• Shopify;
• Payment processors;
• Fulfillment providers;
• Shipping carriers;
• Analytics providers;
• Advertising providers;
• Customer-account services;
• Email and SMS providers; and
• Social-media platforms.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not own or control.

Our use of third-party providers does not eliminate any obligation that Side Door Supply has to customers under applicable law.

16. Email Marketing

If you voluntarily subscribe to email marketing, you may receive communications regarding:

• Product launches;
• New drops;
• Restocks;
• Promotions;
• Discount offers;
• Brand announcements; and
• Other marketing information.

You may unsubscribe at any time by using the unsubscribe link included in a marketing email.

Unsubscribing from marketing emails does not stop transactional communications necessary to process or service an order, including order confirmations, shipping updates, cancellation notices, and refund notifications.

17. SMS Marketing

If you provide your mobile number and affirmatively opt in to SMS marketing, you agree to receive recurring marketing text messages from Side Door Supply. Messages may be sent using automated technology and may concern:

• Product drops;
• Restocks;
• Promotions;
• Discount offers;
• Cart reminders; and
• Other Side Door Supply updates.

Message frequency varies.

Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing any product or service.

You may withdraw your consent at any time by following the opt-out instructions included in the applicable message, including replying STOP where supported or using the unsubscribe method provided in the message.

For assistance, reply HELP where supported or contact us at hello@sidedoorsupply.co.

Mobile carriers are not responsible for delayed or undelivered messages.

Our collection and use of mobile numbers and SMS-related information are also governed by our Privacy Policy.

18. Privacy

Our collection, use, storage, disclosure, and protection of personal information are described in our Privacy Policy.

By using the website, you acknowledge that you have had an opportunity to review our Privacy Policy.

19. Website Availability

We may modify, suspend, restrict, or discontinue all or part of the website when reasonably necessary for:

• Maintenance;
• Security;
• Technical updates;
• Legal compliance; or
• Business operations.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at every location or on every device.

20. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website is provided on an “as available” basis.

We do not guarantee that:

• The website will always operate without interruption;
• The website will be free from technical errors;
• Every website feature will remain available; or
• Website content will always be completely current.

Nothing in this section excludes or limits:

• An express commitment made by us;
• A legally required product warranty;
• Liability that cannot legally be excluded; or
• A consumer right or remedy that cannot legally be waived.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Side Door Supply LLC and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to the use of the website or purchase of our products.

Where liability may lawfully be limited, our total liability relating to a particular order will not exceed the amount paid to Side Door Supply for that order.

These limitations do not apply to liability that cannot legally be limited or excluded, including liability arising from:

• Fraud;
• Willful misconduct;
• Gross negligence;
• Personal injury caused by legally actionable conduct; or
• A nonwaivable consumer right.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Side Door Supply LLC harmless from third-party claims, losses, liabilities, damages, and reasonable expenses arising directly from:

• Your unlawful misuse of the website;
• Your material violation of these Terms;
• Fraudulent conduct committed through your account; or
• Content you submit that infringes another person’s rights.

This section does not require you to indemnify Side Door Supply for its own negligence, unlawful conduct, or breach of these Terms.

23. Suspension and Termination

We may suspend or terminate access to the website when reasonably necessary to:

• Protect the website or other users;
• Investigate suspected fraud;
• Comply with applicable law;
• Enforce these Terms; or
• Address harmful or abusive conduct.

Provisions that by their nature should continue after termination—including intellectual-property, liability, indemnification, governing-law, and dispute provisions—will remain effective.

24. Electronic Communications

By using the website or contacting us electronically, you consent to receive electronic communications from us where permitted by law.

Electronic communications may include:

• Account notifications;
• Order confirmations;
• Shipping updates;
• Cancellation notices;
• Refund notifications;
• Customer-service communications; and
• Policy updates.

You are responsible for maintaining a valid email address and reviewing communications related to your orders.

25. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed if necessary.

The remaining provisions will continue in effect.

26. No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision later.

27. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations in connection with a merger, acquisition, reorganization, sale of assets, or other lawful business transaction, subject to applicable law.

28. Entire Agreement

These Terms, together with our:

• Privacy Policy;
• Return and Refund Policy;
• Shipping Policy;
• Promotional terms; and
• Any additional terms presented during checkout

constitute the agreement between you and Side Door Supply concerning your use of the website and purchases made through it.

If a specific promotional, product, or checkout term conflicts with these general Terms, the more specific term will control for that transaction.

29. Governing Law

These Terms are governed by the laws of the State of New Jersey and applicable federal law, without regard to conflict-of-law principles.

Any dispute will be handled by a court with lawful jurisdiction.

Nothing in this section deprives a consumer of any protection, remedy, or venue right that cannot legally be waived under the laws applicable to that consumer.

30. Changes to These Terms

We may update these Terms to reflect changes to:

• Our business;
• The website;
• Our products or services;
• Our practices; or
• Applicable legal or regulatory requirements.

Updated Terms will be posted on this page with a revised effective date.

Material changes will apply prospectively unless applicable law permits otherwise.

Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms.

31. Contact Us

Questions concerning these Terms may be sent to:

Side Door Supply LLC
Email: hello@sidedoorsupply.co
Website: sidedoorsupply.co