Refund policy

Effective Date: July 27, 2026

Thank you for shopping with Side Door Supply.

Because our products are made to order, we generally do not accept returns or exchanges for customer-choice reasons. Please review all product descriptions, size guides, colors, quantities, and shipping information carefully before placing your order.

Returns and Exchanges

Except where required by applicable law, we do not accept returns or exchanges for:

• Ordering the wrong size, color, style, product, or quantity;
• Changing your mind or no longer wanting the item;
• Fit preferences when the item received matches the size ordered;
• Items that have been worn, washed, altered, damaged, or improperly cared for after delivery;
• Normal wear and tear; or
• Minor variations in color, print placement, or appearance caused by screen settings, lighting, garment characteristics, or normal production tolerances.

This does not limit your rights if you receive an item that is damaged, defective, materially misprinted, or different from what you ordered.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, materially misprinted, or incorrect, please contact us within 30 days after receiving the item.

Include the following information:

• Your order number;
• A brief description of the issue;
• A clear photograph of the entire item;
• Close-up photographs clearly showing the issue; and
• A photograph of the packaging or shipping label when relevant.

Please keep the item and its packaging until we have reviewed your claim. We may request additional photographs or information reasonably necessary to evaluate the issue.

If your claim is approved, we will provide an appropriate resolution at no additional cost to you. Depending on the circumstances, this may include a replacement or a refund to the original payment method.

Do not mail the item back unless Side Door Supply provides return instructions. In many cases, a return will not be necessary.

Claims may be denied when the reported issue results from normal wear and tear, misuse, accidental damage, alterations, improper washing, or failure to follow the product’s care instructions.

Order Changes and Cancellations

Orders may enter production shortly after they are submitted.

Contact us immediately if you need to request a cancellation or modification. We will make reasonable efforts to accommodate your request, but changes and cancellations are not guaranteed.

Once an order has entered production, it generally cannot be canceled or modified.

Lost Packages

If tracking does not show your package as delivered and you believe it has been lost in transit, contact us no later than 30 days after the estimated delivery date.

We will review the tracking information and, when appropriate, investigate the shipment with our fulfillment provider or shipping carrier.

If the package is confirmed or reasonably determined to have been lost in transit, we will provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable law.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Confirm that the shipping address on your order is correct;
2. Check around the delivery location and any secure package areas;
3. Ask household members, neighbors, building staff, or property management whether they accepted the package; and
4. Contact the shipping carrier for any available delivery information.

After completing these steps, contact us promptly with your order number and any information provided by the carrier.

We will review the circumstances and provide reasonable assistance. However, we cannot guarantee a refund or replacement when the carrier confirms that the package was properly delivered. Any remedy required by applicable law will be honored.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us immediately if you notice an address error. We will make reasonable efforts to correct the address, but changes cannot be guaranteed after an order has entered production or shipped.

If a package is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, reshipment may be available after the correct address is confirmed. Additional shipping charges may apply.

Address-related issues are not automatically eligible for a refund, except where required by applicable law.

Refused or Unclaimed Packages

Customers are responsible for accepting or collecting packages delivered to the shipping address provided at checkout.

Because our products are made to order, packages that are refused or left unclaimed are not automatically eligible for a refund.

If a package is returned as refused or unclaimed, please contact us. Reshipment may be available, and additional shipping charges may apply.

Unauthorized Returns

Do not mail products to Side Door Supply, our fulfillment provider, or any address printed on the package without first contacting us and receiving return instructions.

Unauthorized returns may not be accepted or eligible for a refund.

Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

After a refund has been submitted, the time required for it to appear in your account depends on your bank, card issuer, or payment provider.

Refunds cannot be issued to a different card, bank account, or payment method.

Discounted and Promotional Orders

Products purchased using a discount code or promotional offer remain subject to this policy.

If a partial refund is approved, the refund amount will be based on the amount actually paid for the affected item after any discount was applied.

Consumer Rights

Nothing in this policy excludes, restricts, or modifies any consumer warranty, remedy, or other right that cannot legally be excluded or waived.

Where applicable law conflicts with this policy, applicable law will control.

Contact Us

For questions concerning an order, replacement, return, or refund, contact:

Side Door Supply LLC
Email: hello@sidedoorsupply.co
Website: sidedoorsupply.co

Please include your order number in all order-related communications.